Personal Data Processing Policy (Privacy Policy)
Last updated: January 30, 2026
1) Data Controller
Observer Hub
Email: info@observerhub.com
Country: Colombia
2) Data We Collect
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Contact information (name, email, phone number) when you reach out to us.
3) Purposes
We use your data to:
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Respond to inquiries and quotes/estimates.
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Manage the commercial relationship and/or projects.
4) Processors / Third Parties
We may use providers for hosting, email, analytics, CRM, and/or AI tools that process data on our behalf under security and confidentiality conditions.
5) International Transfers
If we use providers outside Colombia, we will inform you and apply the appropriate safeguards as required.
6) Security and Retention
We apply reasonable security measures. We keep data only for as long as necessary for the purposes described, or as required by law/contracts.
7) Data Subject Rights and How to Exercise Them
You may: access, update, correct, request deletion, and withdraw your authorization.
Channel: noreply@observerhub.com
Suggested subject line: “Personal data – request”
Response time: 15 business days
To submit a request related to your personal data, email info@observerhub.com with the subject: “Personal data – request” and include the following information:
1. Data subject information
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Full name
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Type and number of identification document
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Country/city of residence
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Email address and/or contact number
2. Type of request
Clearly indicate whether your request is for:
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Data access/inquiry
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Update
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Correction/rectification
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Deletion/erasure
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Withdrawal of authorization
3. Request details
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Describe what you need and, if applicable, which data you want to correct or update.
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If you are requesting a correction, include the correct information.
8) Changes to This Policy
We may update this policy; the current version will be published on this same page.